Frequently asked questions
Do I want to get an invoice for my purchase?
You can request your invoice by clicking "Invoice your purchase" at the bottom of our page or by clicking here. Please note that we can only invoice purchases made within the current month. Make sure you have your order number and complete tax information ready.
How do I check the status of my order?
Enter the email address you used to place your order in the "Track your order" section at the top of the page. There you can see the current status of your shipment. If you have any questions or encounter any problems, please don't hesitate to contact us via email at hola@seima.mx or WhatsApp at +52 55 7952 3239. We're here to help!
How long will it take for my order to arrive?
We want you to receive your products as soon as possible. We invite you to consult our complete Shipping Policy section, which you'll find at the bottom of the page. There you'll find detailed information about our shipping processes, estimated delivery times, and applicable conditions.
63% of our shipments are delivered within 24 hours to 2 business days. This timeframe may vary slightly depending on the destination city or state.
We are committed to making the first delivery attempt within a maximum of 5 business days after your order confirmation. We always make two delivery attempts to ensure you receive your purchase.
Once we ship your order, you will receive a tracking number by email. With this number, you can check the estimated delivery date of your order.
Are dietary supplements necessary?
Supplements are an excellent tool to complement your daily intake of vitamins and minerals. However, it's important to remember that supplements are a complement, not a substitute.
How should I take my supplements?
The ideal way to take your supplements may vary depending on the specific product. Therefore, we advise you to carefully review the packaging of each one. There you will find detailed instructions regarding the recommended serving, the optimal time for consumption, and any other relevant information. If you have any further questions, please feel free to contact us at hola@seima.mx.
Can I take my supplements along with medications?
We always recommend consulting with your doctor before adding any supplement to your routine, especially if you are taking any medication.
Where do I store my products?
To ensure the quality and effectiveness of your products, we recommend storing them in a cool, dry place, protected from direct sunlight and heat sources. This way, they will maintain all their properties until consumption.
Can I take multiple Seima supplements at the same time?
Yes! Our products are designed to complement each other. However, for better absorption and benefit, we suggest dividing your intake throughout the day, always following the specific instructions on each product's packaging.
From what age can I start taking supplements?
At Seima, we think about the whole family. While our products are designed for different age groups, it is essential to consult with a healthcare professional before starting supplementation in children and adolescents.
How long is it recommended to take my products?
We recommend a period of at least 3 months of consistent use of your product. We suggest maintaining consistent consumption. For personalized follow-up, we recommend consulting a healthcare professional.